The Extraordinary Customer Service award is given to a university employee who is consistently optimistic and serves students, faculty, staff, and campus visitors with great care.
Chrisanne Romeo has worked as an administrative specialist in the Department of Physics and Astronomy for five years, long enough to inspire many letters of appreciation from students. She’s described as warm, helpful, and efficient. “She always cuts right through red tape like scissors through the ribbon of a grand opening,” writes one nominator. “I would say that if we were a family, she would be the mother,” said another grateful student. She helps to fill an enormous need within her department by helping students with emergency situations and providing accurate and timely information, as well as assistance in applications to graduate schools. She helps new students make the transition into the department and has even taken the time to give each student a gift bag for their birthday.
“She is present, every day, and with a smile,” offers Carrie Elliot, a graduate student in the department who was one of the nominators. “Chrisanne introduces new students to each other in the fall so that they can build personal and professional relationships, and patiently assists them with their first conference registration and application for departmental travel funds, and other “firsts” for graduate students.”